Order Acknowledgement

OFA sends acknowledgements on all orders. Please examine the acknowledgement carefully and advise us immediately of any discrepancies. The Order Acknowledgment is the final agreement between OFA and the customer, superseding all previous communication regarding that order. 

Cancellation and Order Changes

Cancellations or revisions will not be accepted after the order has shipped.

Delivery Time

Approved orders will be shipped the following business day. 

Claims 

Freight Damage | Refusals Shortages OFA Customer Service will administer the filing of these claims if the order is shipped via our designated carriers. All claims must be filed with OFA within 7 calendar days of receipt of goods. Claim will be disputed if the product is moved from original ship to location. In order to expedite the process, the following documents are required to file a claim: 

  • Copy of bill of lading with notations for any visible damages, refusals, or shortages 
  • Email OFA at info@officefurnitureamerica.us 
  • Digital photos of the damaged material

Manufacturing Defect | Concealed Damage 

Claims for a manufacturing defect or concealed damage must be filed with OFA within 7 days of receipt of goods. The following documents are required to process your claim: 

In order to send out an immediate replacement to fulfill your customer needs pending resolution of the claim, the following document is required: 

  • A signed OFA Disclaimer regarding product responsibility 

Returns

Due to the likelihood of damage, OFA discourages product returns. In the event a product return is found necessary, we will make every attempt to assist our customers to keep the product in the field. Please contact Customer Service for assistance with this service. If attempts to keep the product in the field are unsuccessful, OFA will allow returns on stock items only and issue a Return Merchandise Authorization (RMA) with the following stipulations: 

  • A 30% restocking fee will apply 
  • Freight charges are prepaid by customer 
  • Product has never been removed from original carton 
  • Product must be returned within 7 days of OFA email return acceptance issue date 
  • Credit will not be issued if product is returned damaged 

Credit will not be provided on any items returned without an Email notification, or on merchandise that has been subject to freight damage, missing parts, usage or been removed from the original carton. Returns without a pre-authorized RMA will be refused. OFA will not be responsible for resolving damage and/or freight claims on returned products. 

Warranty Issues 

Claims for warranty issues must be filed with OFA. The following documents are required: 

Delivery Information 

All shipments are FOB point of shipment. Pricing is based on standard delivery (8 a.m. to 5 p.m. Monday through Friday). OFA reserves the right to select the most appropriate carrier and routing on all shipments. 

General Information 

Prices shown are list prices for shipment within the OFA coverage area or lower 48 United States.

Merchandise is billed at the prevailing price at time of order placement. Prices are subject to change without notice. Should a typographical error be found, we reserve the right to correct it. OFA reserves the right to make changes in design or construction without prior notice.